Privacy Policy

Online Kitchenware Ltd Privacy Policy

Our contact details

Name: Online Kitchenware Ltd

Address: Units 1-3 Malton Enterprise Park, 3 Cherry Farm Close, Malton, North Yorkshire, YO17 6AB

Phone Number: +44 1653 690 222

E-mail: sales@onlinekitchenware.co.uk

The type of personal information we collect

We currently collect and process the following information:

Your name (first name and last name)
Your address for both billing and delivery
Your telephone number and email address

How we get the personal information and why we have it

We collect personal data from you in a number of different ways:

You may share information with us in order to purchase products from us and to make returns or enquiries associated with those products
You may create an account with us in order to store personal information such as delivery addresses and products you would like to add to your wish-list for later use
With your consent, you may share other information with us so that you are informed of events, promotions and offers that we may hold from time to time via email marketing
With your consent, you may enter a competition on our website that requires you to provide us with personal information such as your first name, last name and email address
You may provide us with feedback on products and services you have purchased from us which will be posted onto a third party review website which you agree to at the time of writing this information. This review is then posted onto our website for customers to view
With your consent upon visiting our website, we will collect technical and usage data such as IP address, browser type, time zone settings, current location, operating system and information regarding the device(s) you have used to access our website and how you have used our website.

We use the information that you have given us in order to:

Register you as a new customer
Process and deliver your order(s)
Manage our relationship with you (for example asking you to review your purchase)
Participate in a competition or survey
Deliver relevant website content and advertisements
Send email communications if explicit consent has been provided in order for us to do so
Use of data analytics to improve the website, products, marketing and user experience.

We may share this information with the following categories of third parties:

Providers of payment systems that process your payments for products
Delivery companies that we use to deliver your orders to you or collect them from you
With your consent, agencies and suppliers whom we have retained to assist us to conduct promotional and marketing activity as well as provide technical assistance and support.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at sales@onlinekitchenware.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

How we store your personal information

Your information is securely stored.

We keep name and address details for 7 years. We will then dispose your information.

Cookies

We use cookies which are placed when you visit our website for the first time. You have the option to accept these cookies or to update your preferences that relate to cookies you would like to accept. Please note that if you decide to disable cookies through your browser settings, certain areas of our website may become inaccessible or no longer function properly. For further information about cookies, please read our Cookie Policy. To update your cookie setting, please visit Cookie Preferences which can be found at the footer of our website.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Online Kitchenware Ltd, Units 1-3 Malton Enterprise Park, 3 Cherry Farm Close, Malton, North Yorkshire, YO17 6AB if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at sales@onlinekitchenware.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk